FREE PDF 2025 ADX261: VALID ADMINISTER AND MAINTAIN SERVICE CLOUD RELIABLE EXAM SIMS

Free PDF 2025 ADX261: Valid Administer and Maintain Service Cloud Reliable Exam Sims

Free PDF 2025 ADX261: Valid Administer and Maintain Service Cloud Reliable Exam Sims

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Tags: ADX261 Reliable Exam Sims, Test ADX261 Simulator Online, ADX261 Exam Online, Examinations ADX261 Actual Questions, Latest ADX261 Dumps Ebook

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Salesforce ADX261 certification exam covers a wide range of topics, including managing cases, configuring Service Cloud console, setting up entitlements, creating and managing communities, implementing Live Agent, and designing and deploying Knowledge Management. ADX261 exam also tests your knowledge of best practices for implementing Service Cloud, including data management, security, and performance optimization.

To become a certified Salesforce Service Cloud Administrator, candidates must pass the Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam. Administer and Maintain Service Cloud certification exam validates the candidate's ability to implement, configure, and maintain Salesforce Service Cloud solutions. Administer and Maintain Service Cloud certification also demonstrates the candidate's proficiency in managing service entitlements, designing and configuring Service Cloud Automation, and analyzing Service Cloud data.

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The field of Salesforce is growing rapidly and you need the Salesforce ADX261 certification to advance your career in it. But clearing the Administer and Maintain Service Cloud (ADX261) test is not an easy task. Applicants often don't have enough time to study for the ADX261 Exam. They are in desperate need of real ADX261 exam questions which can help them prepare for the Administer and Maintain Service Cloud (ADX261) test successfully in a short time.

The ADX261 exam covers a wide range of topics, including Service Cloud setup, data management, case management, and analytics. ADX261 exam also includes questions on collaboration and automation in Service Cloud, as well as integration with other Salesforce products. ADX261 Exam is intended for administrators who have experience with Service Cloud and are familiar with its key features and capabilities.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q127-Q132):

NEW QUESTION # 127
Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate dat
a. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case.
What is the recommended method to meet the requirements?

  • A. Cross-Object Formula
  • B. Lookup Filter
  • C. Auto-Add Milestones
  • D. Approval Process

Answer: B


NEW QUESTION # 128
Support managers have requested the ability to provide real-time feedback to agents during customer chat sessions.
Which feature should a consultant configure to meet this requirement?

  • A. Flow Orchestrator
  • B. Chatter
  • C. Omni-Channel Supervisor

Answer: C


NEW QUESTION # 129
Universal Containers is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved.
Which solution should a consultant recommend to meet this requirement?

  • A. Use Escalation Rules to assign the case to a case queue.
  • B. Use Flow Builder to send an email to the customer.
  • C. Use auto-response rules to send an email to the customer.

Answer: B


NEW QUESTION # 130
Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images that need to be transferred.
What should a consultant consider when moving these images into Salesforce Knowledge?

  • A. Ensure each image is less than 25 MB.
  • B. Change all images to JPEG files.
  • C. Add images to an HTML file.

Answer: A


NEW QUESTION # 131
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

  • A. Article Translation
  • B. Chatter Answers
  • C. Data Category Groups
  • D. Data Category Visibility

Answer: C

Explanation:
Data Category Groups are the recommended method to meet the requirement of allowing users to find relevant articles based on their location and product. Data Category Groups are collections of data categories that are used to classify articles or other types of content based on topics or criteria that make sense for your business. Data Category Groups can be used to control the visibility and searchability of articles for different users and communities. For example, you can create a Data Category Group for Location and another one for Product, and assign data categories for each location and product that you support. You can then assign data category visibility to users or communities based on their location and product preferences, so that they only see the articles that are relevant to them. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Data Categories Overview


NEW QUESTION # 132
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